Return & Refund Policy
Thank you for shopping with us. We want you to love your purchase, and we understand that sometimes things don’t work out. Please read our return and refund policy below.
Returns & Exchanges (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- Customers are responsible for return shipping costs.
- Once the returned item is received and inspected, we will issue a refund to your original payment method.
Exchanges can be processed as a return + new purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will gladly send a free replacement or issue a full refund.
Please contact us within 30 days of delivery with:
- A clear photo of the issue
- Your order number
There is no need to return defective or damaged items.
Items Not Eligible for Return
- Items that have been worn, used, or washed
- Items returned after 30 days
- Size, color, or style issues resulting from ordering the wrong option
(If you ordered the wrong size or color, you may still return the item within 30 days, but return shipping will be at your expense.)
Delivery Issues
If an order is returned to sender or undeliverable due to an incorrect address or other delivery issue, we can offer:
- A replacement order (additional shipping charges may apply), or
- A partial refund for the product cost
How to Start a Return
Please contact us at koshercultureco@gmail.com with your order number and a brief description of the issue. We’ll guide you through the next steps.
Privacy Policy
Last updated: 11/16/2025
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us. By using our site, you agree to the practices described below.
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us for support or inquiries
This information may include:
- Name
- Email address
- Billing and shipping address
- Payment information
- Order details
Information Collected Automatically
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about orders, shipping, and customer service
- Send marketing emails (if you opt in)
- Improve our website, products, and customer experience
- Prevent fraud, security issues, or misuse of our site
3. Sharing Your Information
We do not sell or rent your personal information.
However, we may share your information with trusted third parties who help us operate our business, including:
- Payment processors
- Fulfillment and shipping partners
- Email marketing platforms
- Website hosting and analytics providers
These partners only receive the information necessary to perform their services.
We may also disclose information when required by law or to protect our legal rights.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable basic site functions
- Remember your preferences
- Analyze website performance
- Improve your shopping experience
You can modify your browser settings to block or delete cookies, but some features of the site may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet is completely secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data
To exercise any of these rights, please contact us at koshercultureco@gmail.com.
7. Email & Marketing Communications
You will only receive marketing emails if you choose to opt in.
You can unsubscribe at any time by clicking the link in the email or contacting us directly.
8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this policy occasionally.
Changes will be posted on this page with a new “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the Contact Us page.